Privacy Policy


  • Thank you for visiting Kleanex(A product of Kleanex Services LLP). We are highly committed to safeguarding the privacy of our registered users, and this policy details how we plan to do the same. Please read our Terms and Conditions and this Privacy Policy carefully, as you are agreeing to both documents as valid and binding contracts as a consequence of using our Services.


  • Throughout this document, we may use certain words or phrases, and you must understand the meaning of them for overall clarity. The following is a non-exhaustive list of definitions of words and phrases that would be found in this document:
  • "Service" refers to all the laundry and cleaning services that we provide through our Website and the Website and TollFree Number itself;
  • "Website" refers to the website and its related software and telephony services associated with
  • "User" refers to anyone who uses Laundry and Cleaning Services of Kleanex Services LLP, including general visitors to our Website;
  • "You" refers to you, the person who so ever is taking the services and is governed by this Privacy Policy.

Information Collected

Identifying Information:

  • We collect certain personal information from you when you sign up for our Service that can be used to identify you, such as your name, e-mail address, home address, date of birth, phone number, and any other information that we mark necessary for providing you with our Service or the services which you provide to us voluntarily. The information we collect from you is kept completely private and is disclosed only under our Terms of Service and/or this Privacy Policy.

Non-Identifying Information:

  • Whenever you visit our Site, we may collect or save non-identifying information from you, such as your IP address, referring URL, length of visit, page views, website navigation, browser, operating system, cookie information, and Internet Service Provider. Without a summon, voluntary compliance on the part of your ISP, or additional records from a third party or some government authority, this information alone cannot usually be used to identify anyone using the services of Kleanex Services LLP.
  • Any transaction carried out between you and Kleanex Services LLP on or with this website, including information relating to any purchases you make of our goods or services will be stored. All transactions will be conducted through an SSL connection to ensure your security. All credit/debit card details or UPI/ Wallet and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties under any condition limited to non-governmental needs.

Use of Your Information

  • We may use your information to:
  • Enhance or improve or Upgrade UX of our Site, or our Service.
  • Enable the use of services available on the website and its related software.
  • Send e-mails and technological upgrades or changes about our Website or respond to inquiries/complaints made relating to the Website.
  • Send general e-mails and updates about Kleanex Services LLP, including our e-mail newsletter.
  • Send statements, invoices, and other important updates to you, and collect payments from you.
  • Provide third parties with statistical information about our user; this information cannot be used to identify any individual user.
  • Perform any other function that we believe is important or necessary to protect the security and proper functioning of our Website or Services.
  • Where you submit personal information for publication on our website, we will publish and otherwise use that information as per the license you grant to us.

Accessing, Editing & Removing Your Information

  • Users in some cases are able to review and edit the personal information they have provided by just logging into their account on the mobile application and editing their account. Although most changes generally occur immediately, information may still be stored in a web browser's cache. We are not responsible for stored information in cache memory, or in other devices that may store information, and disclaim all liability of such. Also, from time to time, we may retain residual information in our backup and/or database.
  • We use cookies to remember your preferences, remember your shopping cart items. For these reasons, you must enable cookies in your browser, and you hereby acknowledge that we have informed you of our use of cookies and that you consent to our use of cookies with your computer system.
  • We use Google Analytics and other tools to analyze the use of this website and all the other technical systems and software connected with Kleanex Services LLP. Google Analytics is a tool of SEO that generates the statistical information and data about the websites through the usage of the cookies, which are stored on your computer. The information that is generated related to our website, is used to create reports and analytics about the usage of the website. Google will store that information. For viewing the Google's privacy policy please visit
  • Most of the browsers allow you to reject all the cookies, while some browsers allow you to reject only the third party cookies. Blocking all cookies will, however, disturb the usability of this website.

Third Parties

  • Third-Party Websites, Kleanex, and its Users may post links to third-party websites on the Site. These third-party websites are not screened for privacy or security issues by Kleanex Services LLP, and you release us from any liability for the conduct of these third-party websites.
  • Please be aware, this Privacy Policy and other policies in the place, in addition to any of the amendments, do not create any rights to be enforced by any of the third parties or require you to disclose any personal information regarding members of the Service or the Website. Kleanex Services LLP bears no responsibility for the information collected or used by any third party website. Please review the privacy policy and terms of service for each site you visit through third party links for safety and security purposes.

Third-Party Access to Your Information

  • Although you are entering into an Agreement with Kleanex Services LLP to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and other service providers.
  • Throughout the course of our Service that we provide to you, we may delegate our authority to collect, access, and disseminate the information that you provide to us. For example, our web host stores your information and we may hire outside contractors to perform maintenance or assist us in securing pieces of information presented on the website or the complete website.
  • Therefore, it is very essential for you to grant the third parties that we may use in the course of our business, the same rights that you give to us under this Privacy Policy. For this very reason, you hereby agree that for every authorization which you grant to us in this Privacy Policy, you also grant the same to any third party that we may hire, or contract, or otherwise retain the services that we provide during the period of your operation, maintenance, or otherwise improving or preserving our website or its underlying files or systems. You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held liable for their actions, and that you must take legal action against them directly, should they commit or have committed any tort or other actionable wrong against you.

Release of Your Information for Legal Purposes

  • At times it may become necessary or desirable to Kleanex Services LLP, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to any third party , in a positive way, that it is desirable to do so, for a civil action, criminal investigation, or other legal matter. If we receive a summon affecting your privacy, we may elect to notify you to allow you to file a motion to quash the summon, or we may attempt to vacate it ourselves, but we are not obligated to do either. We may also report you, and release your information to the third parties where we believe that it is advisable to do so for legal reasons, such as our belief that you were engaged in fraudulent activities. You don't press any charges for any damage that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Commercial and Non-Commercial Communications

  • By providing information to the Site that forms the basis of communications with you, such as contact information, you waive all rights to file complaints concerning unsolicited e-mails from Kleanex Services since, by providing such information, you agree to receive communication from us or anyone else covered under this Privacy Policy. However, you may unsubscribe from certain communications by notifying Kleanex Services LLP that you no longer wish to receive solicitations or information and we will endeavor to remove you from the database.


  • We may make amendments in this Privacy Policy from time to time. When we will make amendments to this Privacy Policy, we will update this page accordingly. You must read this page every time you use our Service, and your continuous usage of our Service shall constitute your acceptance of any such amendments.

Contact us

  • If you have any questions about this privacy policy or our treatment of your personal information, please write to us at