Terms & Condition

Payment Related

  • We accept payment in Cash/Debit cards/Credit Cards/Paytm/UPI upon Delivery of garments back to the Customer.
  • You can estimate the bill payment at the time of handing over your garments to the Pickup Rider.
  • The exact bill amount will be informed to the customer via SMS or Email after garments are received at the Processing Centre.
  • The Invoice will be sent on email and also handed over to the customer at the time of delivery.
  • We provide Online Payment Option and the process is available on the website.
  • All advance bill payments must be recorded in the Pickup Slip and signed by our Pickup Rider.
  • The bill amount would be automatically deducted from the wallet balance if not specified at the time of pickup.

Bookings Related

  • We are available from 8 AM to 8 PM, 7 days a week.
  • You can schedule a pickup and delivery time through our website, or by calling us.
  • You need to provide your Name, Mobile Number, Address, Pickup/Delivery Date & Time Slot.
  • Our Rider will be at your doorstep at the selected time slot. However, we do not guarantee it.
  • You need to count/weight your clothes at the pick up time and confirm it on the pickup slip you will get from our Rider.
  • The garments will be delivered on the scheduled date & time mentioned on the Pickup Slip. However, we take no guarantee of it. Kleanex Services LLP is not responsible for any delay caused due to customer’s unavailability or lack of communication.
  • We inspect each garment at the time of pickup and after we receive them at our warehouse and notify if any damage is observed. However, we don't take guarantee that every damage will be identified before processing.
  • Kleanex Services LLP may or may not call you before delivery. If you want us to call you before delivering, please notify our Rider during the Pickup.
  • Any special instruction or information that has to be provided to our Pickup Rider must be mentioned on the Pickup Slip provided to you in the remarks section.
  • We do not accept any item that is not to be processed.
  • All items which can be detached from the garment will be counted as separate items and charged separately.
  • All garments to be counted/weighted and handed over to Kleanex Services LLP Rider. Similarly, the counting of the garments has to be done during delivery. No claims for garment loss or misplace will be entertained if any mismatch is reported after 24 Hours of taking the delivery.
  • For any loss/damage of garment, the compensation amount shall not be greater than 10 times the cost of processing that garment or INR 1000, whichever is least would be considered as the compensation for the loss/damage. This is to standardize the amount for garments of different brands. No cash/digital payment request of the compensation amount would be entertained, only the compensation amount would be added in customer’s wallet which can be used in future orders.
  • We don’t take guarantee of color bleed in the laundry. You are advised not to give clothes that may bleed the color in the laundry. However, you may give it to dry-clean.
  • The rates of the services are subject to change without prior notice.
  • Any issue with respect to Quality has to be informed to us within 24 hours of Delivery of garments.

Cancellations Related

  • For canceling your scheduled pickup, you need to call us and report. Cancellation is not chargeable as long as the pick up Rider has not left our centre to pick up your garments. Otherwise, the customer may have to pay conveyance charges. We suggest you to inform us for any order cancellation or change in scheduled pickup timing atleast 3 hours prior to the scheduled time.

Terms and Conditions

  • Welcome to our website, www.kleanex.co.in If you continue to browse this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern by Kleanex Services LLP in relation to this website and the Service (as described below) The term 'Kleanex Services LLP' or 'us' or 'we' refers to the owner of the website whose registered office is Kleanex Services LLP, 1st Floor, Shop No. R3-104, M3M Urbana, Sector 67, Gurgaon- 122101, India. The term 'you' refers to the user or visitor or viewer or customers of our website.


  • User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by Kleanex Services LLP. The Services provided by Kleanex Services LLP is a technology-based service that enables the picking up of clothes from households or offices, getting it processed in-house or through third parties, and delivering it back to the customer through the use of the internet and/or mobile telecommunications devices. Our Services are available only to those individuals or companies who can build legally binding contracts under the applicable law. Therefore, the user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use the Services.
  • Kleanex Services LLP advises its users that while accessing the web site, they must follow/abide by the related laws. Kleanex Services LLP is not responsible for the possible consequences caused by your behavior during the use of the website. Kleanex Services LLP may, in its sole discretion, refuse the service to anyone at any time.


  • This agreement applies to user(s) if the user(s) are visitors, registered - free or paid user(s) who access the website for any purpose. It is also applicable to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal purposes.
  • This agreement applies to all Kleanex Services LLP services offered on the website, collectively with any additional terms and conditions that may be applicable to the specific service used/accessed by the user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the mentioned service, the provisions of the terms and conditions applicable to such particular services shall prevail.


  • Kleanex Services LLP may change, modify, amend, or update this agreement from time to time with or without any prior notification to user(s), and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not follow the changes, you must stop using the service. Your continuous use of the Services will represent your acceptance of the changed terms.


  • Kleanex Services LLP reserves the right to collect user data including name, contact information, and other details to facilitate services or use of its platform to avail services. All information collected from the user is on a bonafide basis. Misuse and misrepresentation of user identity or contact information will lead to automated termination of services or the use of the platform without prior notice to such users.
  • User accounts bearing contact numbers and email IDs are created and owned by Kleanex Services LLP.
  • In the case where the system is unable to create the unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Kleanex Services LLP reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.


  • Links to third-party sites are provided by the website as a convenience to user(s) and Kleanex Services LLP does not have any control over such sites i.e content and resources provided by them.
  • Kleanex Services LLP may allow user(s) access to content, products, or services offered by third parties through hyperlinks (in the form of word link, banners, channels, or otherwise) to such Third Party's website. You are aware to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. Kleanex Services LLP believes that user(s) acknowledge that Kleanex Services LLP has no control over such third party's site, does not monitor such sites, and Kleanex Services LLP shall not be liable to anyone for such third-party site, or any content, products or services made available on such a site.


  • Most content and some of the details/features on the website are made available to visitors free of charge. However, Kleanex Services LLP reserves the right to terminate access to certain areas or features of the website at any time for any reason, with or without notice. Kleanex Services LLP also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Kleanex Services LLP and/or other visitors to the web site. Kleanex Services LLP reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the details or introduce new features without prior notice.


  • The information contained in this website is for general details purposes only. The information is provided by Kleanex Services LLP and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any type, express or implied, about the completeness, accuracy, validity, reliability, suitability, or availability with respect to the website or the details, products, services, policies or related graphics contained on the website for any purpose. Any belief you place on such information is therefore severely at your own risk. In no event will we be liable for any loss or damage including without limitation, incidental or consequential loss or damage, or any loss or damage whatsoever arising from data loss or loss of profits arising out of, or in connection with, the use of this website. Every effort is being made to keep the website up and running smoothly. However, Kleanex Services LLP takes no authority for, and will not be liable for, the website being temporarily unavailable due to technical or other related issues beyond control.